Casinom Terms & Conditions — Complete Version in Bengali

These Terms & Conditions ("Terms") apply to the use of the Casinom platform and all its services. By creating an account or using the platform, you are deemed to have fully accepted these Terms.

These terms are written in English for users in Bangladesh. However, in the event of any legal interpretation, the English version shall prevail. Casinom reserves the right to amend these terms at any time and will notify users accordingly.

Casinom is a licensed online gaming and betting platform. We believe in responsible betting and operate with full transparency. Compliance with these terms and conditions is mandatory for all users.

To register on Casinom, you must provide your real name, date of birth, address, phone number, and email. Registering with false or inaccurate information may result in account termination and balance forfeiture.

Key Account Rules:

• A maximum of one account per person is permitted.
• Creating multiple accounts from the same device, IP address, or payment method is strictly prohibited.
• Keeping your account password confidential is your responsibility.
• Sharing or selling your account to another person is strictly prohibited.
• If you notice any suspicious activity on your account, contact Casinom support immediately.

Casinom is strictly for users aged 18 and above. Any underage user found to have registered will have their account permanently closed and no balance will be refunded.

Documents required for KYC verification:

• Proof of Identity: National ID Card (NID), passport, or driving licence.
• Proof of Address: Utility bill or bank statement (dated within the last 3 months).
• Payment Verification: Proof of ownership of the mobile banking number used.

KYC verification is mandatory before your first withdrawal. The verification process typically takes 24–48 hours. Casinom may request additional verification at any time.

You can deposit on Casinom via bKash, Nagad, Rocket, and other approved mobile banking services, as well as bank transfer. All deposits are credited to your account instantly.

Key Deposit Information:

• Minimum deposit: ৳200 BDT.
• Maximum daily deposit limit is determined by your account verification level.
• No additional charges apply to deposits.
• Only payment methods registered in your own name may be used.
• Deposits from third-party accounts are not accepted.

For any deposit-related issues, please reach out to our support team. Make sure to keep your transaction ID and screenshots on hand.

To withdraw from Casinom, your account must be KYC verified. For verified accounts, withdrawals are processed within 15 minutes of the request.

Withdrawal Terms:

• Minimum withdrawal: ৳500 BDT.
• Withdrawals can only be made to the same payment method used for the deposit.
• Wagering requirements must be met before any bonus balance can be withdrawn.
• Casinom reserves the right to hold withdrawals if KYC verification is incomplete.
• Suspicious activity may require additional verification.

Casinom offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, and special tournament offers. Each bonus comes with its own terms and conditions, which are clearly stated alongside the offer.

General Bonus Terms:

• Bonus balance can only be withdrawn after the specified turnover requirement has been met.
• Bonus turnover requirements generally range from 10x to 30x — please refer to the specific bonus terms.
• Bonuses not used within the specified time after being credited will expire.
• Multiple bonus claims from the same household, device, or IP address are not allowed.
• Any attempt to claim bonuses through fraudulent means may result in account termination.
• Casinom reserves the right to modify or cancel any promotion at any time.

Once a bet is placed on Casinom, it is considered final. Confirmed bets cannot be changed or cancelled, except for partial settlement via the cash-out feature.

Important Betting Rules:

• Live betting becomes available once an event starts; not all markets offer live betting.
• If a match or event is cancelled, the related bet is voided and the stake is refunded.
• Casinom reserves the right to void bets placed at abnormal odds due to technical errors.
• If one leg of an accumulator bet is voided, the remaining legs will be used to settle the bet.
• Casinom is not liable for any issues arising from live streaming delays or data feed disruptions.
• Maximum bet limits vary by market and event.

All betting disputes are subject to Casinom's final decision. If you have a concern, contact support — every complaint is reviewed fairly.

The following activities are strictly prohibited on Casinom. Violations will result in permanent account closure and all balances may be forfeited.

• Creating multiple accounts or using another person's account.
• Using false information or a fake identity to claim bonuses.
• Exploiting betting systems or odds for unfair advantage (arbitrage betting).
• Use of hacking, malware, or any other technical exploitation.
• Money laundering or transactions involving illegal funds.
• Betting using match-fixing or insider information.
• Abusive behaviour toward Casinom's systems or staff.

Casinom reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• In the event of any breach of terms and conditions.
• If false identity or misleading information is provided.
• If KYC verification is not completed.
• In cases of suspicious financial transactions.
• If the account has been inactive for an extended period (more than 12 months).

You can also close your account yourself — contact support to do so. Before closing, make sure to withdraw any remaining balance (subject to applicable conditions).

Casinom is fully committed to responsible betting. Betting is entertainment — it should never be treated as a reliable source of income. We want every user to bet safely and mindfully.

Responsible Betting Features:

• Deposit Limit: Set your own daily, weekly, or monthly limits.
• Betting Limits: Set a maximum amount per bet or within a defined time period.
• Cooling-Off Period: Take a break ranging from 24 hours up to 6 weeks.
• Self-Exclusion: Close your account temporarily or permanently.
• Reality Check: You'll receive reminders about how long you've been playing during a session.

If you have any concerns about your betting, visit our Responsible Betting page or contact our support team directly.

Casinom takes your personal data seriously. We only collect information necessary to operate our services, and it is kept secure through SSL encryption.

• Your information is never sold to third parties.
• Information may be disclosed to the relevant authorities where required by law.
• Limited data may be shared with trusted partners for payment processing purposes.
• For more details, visit our Privacy Policy Read.

To correct, delete, or request a copy of your data, please contact our support team. All requests are processed within 7 business days.

Casinom reserves the right to update these Terms & Conditions at any time. For significant changes, users will be notified in advance via their registered email or a platform notification.

• Continued use of the platform after any changes are made will be considered acceptance of the updated terms.
• If you disagree with the terms, you may close your account.
• The date of the most recent update will always be displayed at the top of this page.