Responsible Betting

Responsible Gaming — Safe & Healthy Betting Habits at Casinom

Betting is for entertainment — not stress. Casinom believes responsible gaming is what makes the experience truly enjoyable. Know your limits, keep yourself protected.

18+
Adults Only
24/7
Support Always Available
100%
Voluntary Limit Setting
Free
Help & Advice
Our Commitment

Entertainment with Responsibility

At Casinom, we see betting as a form of entertainment. Our goal is for every player to enjoy the experience while staying within their limits.

Responsible gaming isn't just about hoping to win — it means betting within your means, not chasing losses, and keeping betting in its place. Casinom is committed to helping you build those habits.

Casinom's Responsible Gaming Commitment

We put every player's mental and financial wellbeing first. We're here to support you — while you play, and whenever you need help.

Protective Measures

6 Pillars of Responsible Gaming

Casinom provides all these tools free of charge, always, to support your safe betting experience.

Set a Deposit Limit
Set your own daily, weekly, or monthly deposit caps. Lowering a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Session Time Control
Decide how long you want to play before you start. You'll be automatically logged out when your session time is up — an effective way to keep your playtime in check.
Benefits of Taking a Break
If you feel you need a break, temporarily close your account for anywhere between 24 hours and 30 days. Logging in or placing bets will not be possible during this period.
Self-Exclusion
If you feel your betting is out of control, you can self-exclude for a fixed period of 6 months to 5 years. Your account cannot be reopened under any circumstances during this time.
Loss Limits
Betting automatically stops once you reach a set loss amount. This is especially effective at reducing the urge to place impulsive, high-stakes bets in an attempt to recover losses.
24/7 Support
Worried about your betting? Feel like things are getting out of hand? Our support team is available in Bangla around the clock. Don't hesitate to reach out.
Step by Step

How to Set Your Betting Limits

Setting limits on your Casinom account is simple. Just a few steps to keep yourself protected.

1
Log in to Your Account

Log in to your Casinom account and click the profile icon in the top right corner.

2
Go to Responsible Gaming Section

Select the "Responsible Gaming" option from the menu.

3
Choose Your Limit Type

Deposit limits, session time, loss limits, or self-exclusion — choose whichever tool you need.

4
Set Amount & Duration

Enter your preferred amount and duration. All changes take effect immediately.

5
Confirm & Save

Once confirmed, a notification will be sent to your registered email address.

Tools

Your Control Tools

These tools are accessible directly from your account settings.

Deposit Limit

Automatic blocks on daily/weekly/monthly deposits — no extra funds can be added once the limit is reached.

Time Alert

Pop-up reminders at set intervals — keeping you aware of how long you've been playing.

Cooling-Off Period

Option to auto-logout after midnight or block betting until a set time in the morning.

Betting History Review

View your full betting history, wins, losses, and deposit records at any time.

Spot the Signs

Signs of Problem Betting

These signs indicate you may need support. Don't face it alone — reach out to us.

Chasing losses with bigger bets

Hiding your betting from family or friends

Betting with household money or borrowed funds

Feeling restless, irritable, or anxious when you're not betting

Betting is interfering with work, studies, or relationships

You want to stop but find yourself unable to

Skipping sleep or meals to bet

You keep playing whether you're winning or losing

Feeling stressed, regretful, or low because of betting

Keep in mind: If three or more of the above signs apply to you, contact Casinom support right away or use the self-exclusion feature. Asking for help is a sign of strength.

Check Yourself

Is my betting safe?

Answer these simple questions to get a sense of your current betting habits.

1. Did you bet beyond your budget last month?
2. Have you bet more to try to "recover" losses?
3. Is betting affecting your daily life?
4. Do you set betting limits and actually stick to them?
Your betting habits look healthy right now. Still, setting limits is a good practice for everyone.
Some concerning signs have been detected. Please contact our support team or consider using the self-exclusion feature.

The Golden Rules of Responsible Betting

Follow these guidelines to build responsible gaming habits at Casinom. These principles are at the heart of every safe and enjoyable betting experience.

  • Set your budget first: Decide how much you're willing to spend per session before you start. Stop when you hit that limit.
  • Expect to Lose: Betting always carries the risk of loss. Only bet what you can afford to lose.
  • Set a Time: Set a daily time limit before you start playing. Use a timer.
  • Never bet under the influence of alcohol or medication: Bet with a clear and alert mind.
  • Play for fun: Bet for entertainment, not as a source of income.
  • Take a Break: Avoid long, unbroken sessions. Take regular breaks.

For Family & Loved Ones

Is someone in your family or a loved one struggling with betting? Find out how you can help them.

First and foremost — problem betting is a behavioural issue, not a personal weakness. Approach the conversation with empathy, not judgment or blame.

  • Raise your concerns calmly and without placing blame.
  • Encourage them to use Casinom's self-exclusion tool.
  • Seek professional help — speak with a mental health specialist.
  • Help them with their financial decisions — offer support, not control.
  • Take care of your own mental health too — this is hard on you as well.

Casinom Support: Family members are also welcome to contact us. We will handle everything with full confidentiality.

About Responsible Gaming

Casinom believes genuine entertainment is only possible when gaming stays within your control. Betting can be an exciting pastime — but it stays positive only when you know your limits and respect them.

Responsible gaming doesn't mean you can't play. It means you play with intention — making informed decisions rather than emotional ones. We want you to enjoy every session at Casinom and walk away feeling good.

If there's ever a moment when betting starts to feel like a challenge — you've spent a bit more than planned, or stayed on longer than intended — that's not a weakness. It's the strength to be honest with yourself. Stop in that moment, take a break, and reach out to our support team if you need to.

All of Casinom's responsible gaming tools — deposit limits, session timers, cooldowns, and self-exclusion — are free to use at any time. Using them is simply smart play.

Keep in mind: Casinom is strictly for individuals aged 18 and above. Keeping underage users away from betting is a responsibility we all share.

FAQ

Responsible Gaming FAQ

Yes. If your account has a remaining balance during self-exclusion, you can still make a withdrawal. Contact support and we'll make the process straightforward.

Yes, reducing a limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period — this is intentional, to prevent impulsive decisions in the heat of the moment.

No. Your account will not reopen automatically once the self-exclusion period ends. You will need to actively contact support to request reactivation, and a cooling-off period will still apply.

Close family members may contact us, though some account holder details will be required for verification. For more information, email support@casinom.im.

Contact Casinom Support directly — we'll point you in the right direction. You can also seek help from a mental health professional or counsellor. Reaching out is the bravest step you can take.
Responsible Betting

Play Mindfully — Casinom Is Always Here for You

Build safe betting habits, set your limits, and keep entertainment fun. Register today.

18+ | Play Responsibly | T&Cs Apply

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